FAQs • Ponca City • CivicEngage

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What if I change my mobile carrier and receive service through another company?: You will still receive notifications if your phone number has not changed. Ponca City Notifications will automatically detect your new carrier.

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Emergency Notification System

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1. How do I register?: Register by visiting www.poncacityok.gov/pcnotification-registration and entering your phone number and/or email address. You will receive a text or email confirming that you have opted into the alert system to receive notifications.

2. How will I know when a message is from the Notification System?

Notifications will originate from the following.

Voice Call: 580-767-0339

Text Messages: 69310

Emails: noreply@ponca-citynotifications.com

The originating phone numbers should be saved in your phone contacts list to be sure you know when the city is sending a notification to you. The email address should be saved in your address book so it is not filtered as spam or junk mail.

3. How many phone numbers and emails can one citizen register?: The system is set up to limit each address to five phone numbers and two email address registrations.

4. What if I change my mobile carrier and receive service through another company?: You will still receive notifications if your phone number has not changed. Ponca City Notifications will automatically detect your new carrier.

5. Will Ponca City sell the information I enter to register for the Notification System?

Your contact information will be used only for Ponca City Notifications. Your information will never be sold to a third party nor will it be used for anything other than the Ponca City Notification System.

6. Will I receive ads or spam on my phone?: No. Inspiron Logistics, the company behind the Notification System does not tolerate spam text or email messages.

7. How can I stop receiving the notifications?

There are a few ways to unsubscribe:

*Text STOP to 69310 from your phone

*Email: remove@wensnetwork.com

*Return to the website where you signed up & click on “unsubscribe.”

8. How do I add, change, or update my registration information?: Follow the instructions above to unsubscribe your current information. You must then register again with your new contact information.

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