Utility Billing Office Manager
516 E. Grand Ave.
Ph: (580) 767-0311
Monday - Friday
8:00 am - 5:00 pm
The Ponca City Utility Authority (PCUA) Billing Office is considered a full-service office providing water, electric, sewer, and solid waste services to approximately 16,000 customers.
The Billing Office processes approximately 200,000 bills each year. Statements are sent out in three different cycles depending on customer location with due dates varying with each billing cycle. Finaled accounts are sent out weekly. For customer convenience, a return envelope is included with your bill for payment. A drop box is located on Sixth Street, just east of City Hall
, so that payments may be made after hours.
Customers have the following options to pay their bills:
- Automatic Bank Draft
- Automatic Credit / Debit Card (Visa and MasterCard accepted)
- Billing Office
- Drop Box
- Online Bill Pay
In recent years, the Billing Office has been able to keep their noncollectable (bad debt) to less than 1% of the Ponca City Utility Authority’s annual revenue. Payment for service is due within 20 days of the sending date on the bill. Finaled accounts are due within fourteen days. If service is interrupted for nonpayment, a reconnection charge and a deposit will be required for reinstatement of service. If payment arrangements are needed, a customer may come into our office to set them up.