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1. Who do I contact with questions about free public wireless (Wi-Fi)?

You may email Wireless Support or call the hotline at (580) 763-8066. Be sure to include your name, address of problem area, email address, and phone number. Efforts will be made to contact everyone asking questions – but City staff do not assist people with connection problems. For more specific help with connection issues, please visit any local vendor offering “Wi-Fi support.” 

2. What type of customer support will be available?

We hope your questions are answered on this website. All local stores that carry the Pepwave Wi-Fi modem and/or range extenders can help you work through specific connection problems.

3. What data speeds should I expect?

Connection strength and number of users in any particular area are the key factors in determining what speeds each individual user may see on a Wi-Fi network. These factors are beyond the control of the City of Ponca City and therefore make the question difficult to answer. Individual data transfer rates will depend on the distance between your device and the Wi-Fi radio, the number of users accessing the same radio at any given time, barriers such as trees or other buildings/structures, and sometimes even the device your using (some wireless cards are more powerful than others). A Pepwave device may help you obtain a more reliable connection in most cases.

4. Will Ponca City Free WiFi grant Ponca City access to my computer?

No. Your use of the wireless network does not grant Ponca City access to your computer. Please note though, the access provided is open internet access; because of that, you should take reasonable steps to protect your computer with anti-virus software and other precautions. The City of Ponca City has no control, nor liability, for anything that is requested or transmitted to your computer while on the open internet.

5. Where can I find Pepwave devices and/or local support for Wi-Fi questions/problems?

The City of Ponca City does not endorse or support any specific vendor for these services. The following list is offered simply as a means to help you research and find support.

Computer Solutions Unlimited
105 West Prospect
(580) 718-9100

Midwest Computers and More
510 North 1st Street
(580) 762-1888

Tech Squad
426 West Grand Avenue
(580) 718-9111